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FAQ

Frequently Asked Questions

If you are unable to find the answer to your problem, please contact us and we will be more than happy to help you.

Have Any Questions?

Please submit your question to us, and we will respond to you as soon as possible.

Regional port-to-port voyages can be anything from 5 – 7 days whereas transcontinental can range between 35 days or over 45 days if not a direct port call. All this is also depending on other factors such as port congestion, and weather conditions such as ports being windbound have an impact on the berthing and departure of vessels thereby increasing transit times.

Sea Freight is cost-effective, all depends on the urgency of shipment and the type of cargo.

Unless prior arrangements are made and agreed upon by the shipper and ALink Logistics, the shipper will need to rely on their own Transit Insurance for any losses or damages. We will always assist and support your claim by supplying relevant documentation etc. We strongly recommend that you arrange appropriate transit insurance prior to dispatching.

Various equipment types are available depending on the needs of the shipper/consignee, shipment type and size. One would not ship fruit in a standard 20’ but will utilize a 20’Reefer. Cargo that is slightly out of gauge and does not fit into standard containers will be got either in an Open Top or Flat Rack for ease of handling both at origin and destination versus shipping it breakbulk.40ft shipping container dimensions - 40ft containers are available in both high cube and general purpose sizes

Click on the "GET A QUOTE" on our top menu bar and submit your details. We are available 24/7 to assist with whatever enquiries customers may have.

Need a quotation, for your next shipment or find out rates for a new port?
We are always available to help you with any operational support you require.
Supporting you 24 x 7 is our passion, to ensure your cargo is safely delivered.

Freight Solutions Help Center

Don't hesitate to contact us for more help

Freight Solutions is a customer-centric freight company, customer satisfaction is our heartbeat and paramount to our growth. We are available round the clock to support you with all your freight requirements. You have so many online options to contact us, please never hesitate to contact us via our chat, email or just pick and call.

We are there for you, providing you support 24 x 7. Just drop us a line if you have any queries.

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